Introduction
rascecical ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Complete our booking or contact forms
- Subscribe to our communications
- Attend appointments at our premises
- Communicate with us via email
This information may include:
- Name
- Email address
- Service preferences
- Skin concerns and treatment history
- Any information you choose to share in message fields
Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Process and manage your appointment requests
- Provide and improve our services
- Communicate with you regarding appointments and enquiries
- Send relevant information about our services (with your consent)
- Maintain records as required for business operations
- Analyse website usage to improve user experience
- Comply with legal obligations
Legal Basis for Processing
We process your personal information based on:
- Consent: Where you have given clear consent for specific purposes
- Contract: Where processing is necessary for service delivery
- Legitimate Interest: Where we have a valid business reason and your rights are not overridden
- Legal Obligation: Where we must comply with applicable laws
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist our business operations (under strict confidentiality agreements)
- Legal authorities when required by law
- Professional advisors as necessary
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 142 Collins Street, Melbourne, VIC 3000, Australia
Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have breached these principles, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).